Generally, we process all orders which are received on the same business day. Non In-Stock products orders received after Thursday are processed and delivered on the following week. Please allow at least 3 business days for delivery. However it is subjected to delivery zone and item availability.
If you purchase $50.00 or above in a single order, delivery is FREE!
Delivery charge is $8.00 for purchase below $50.00.
If during delivery, nobody is present to accept your order, our driver will give you a call or a text to schedule a redelivery or ask if you would like to leave it at your doorstep. However please note that PetsO2 is not liable for any loss of packages if your instructions is to leave it at your doorstep.
*NOTE: Additional charges apply for delivery to Central Business District areas, Sentosa and Jurong Island. Determiniation of such charges that include but are not limited to Electronic Road Pricing (ERP), entrance fees and parking charge, are at the sole discretion of Pets O2.
For any defects found upon receipt of item, please contact us immediately within 3 business days. A one-to-one exchange or refund will be given should the item be concluded to be defective from the manufacturer, Pets O2 reserves the right to offer either one option. For one-to-one exchange, this will be conducted during the subsequent delivery order.